Terms and conditions
ARTICLE 1 – Scope of Application
These General Terms and Conditions of Sale constitute, in accordance with Article L.441-6 of the French Commercial Code, the sole basis of the commercial relationship between the parties.
Their purpose is to define the conditions under which the company “TravelAssist” (the “Service Provider”), a simplified joint-stock company (S.A.S.) with share capital of EUR 13,260, having its registered office at 9 Bd Lieutenant Maurice Knoblauch, 42000 Saint-Étienne, registered with the Trade and Companies Register of Saint-Étienne under number 848 097 275, provides its customers, whether individuals or professionals (the “Clients” or the “Client”), via the Service Provider’s website at https://www.travelassist.io/ or any other distribution channel ultimately referring to the activation of the service at https://www.travelassist.io/, with the following services (the “Services”):
• Assistance to travelers during their private and professional trips through digital tools.
These General Terms and Conditions apply without restriction or reservation to all Services provided by the Service Provider to Clients of the same category, regardless of any clauses that may appear in the Client’s documents and, in particular for professionals, their general purchasing conditions, which are therefore unenforceable against the Service Provider.
In accordance with applicable regulations, these General Terms and Conditions of Sale are systematically accessible to any Client via the Service Provider’s website.
Any order for Services implies the Client’s acceptance of these General Terms and Conditions of Sale and of the Website Privacy Policy.
The information appearing on the Service Provider’s website is provided for indicative purposes only and may be revised at any time.
The Service Provider reserves the right to make any modifications it deems useful.
ARTICLE 2 – Conditions for Placing an Order
Sales of Services offered by the Service Provider are deemed final only after compliance with the procedure described below:
The Client must register on the Service Provider’s website at https://www.travelassist.io/ by completing all required fields to ensure proper identification.
• Once this first step has been completed, it is specified that Client registration is not automatic. The Service Provider reserves the right to verify the information provided by the Client and may refuse to validate the registration if the information is incorrect or if the Client is subject to collective insolvency proceedings.
• The Client then receives, at the email address provided, an account activation link requiring confirmation by the Client.
• Subject to the above conditions, the Service Provider will activate the Client’s account and confirm activation by email.
• The Client may then access their personal account by entering their login credentials and password.
• After identification, the Client must enter their travel destination and travel duration in the fields provided in order to access the Services.
• The Client then selects the desired Services and proceeds with payment of the amounts due.
• The Client receives an order confirmation by email.
• Finally, the Client is required to create a user profile in order to optimize the assistance provided via the TravelAssist tool. This includes travel information, a personality test, and personal details (traveler profiles).
Acceptance of these General Terms and Conditions of Sale and the Privacy Policy is required prior to registration on the website.
ARTICLE 3 – Prices
The Services are provided at the prices in force on the date of the order. Prices are net and inclusive of all taxes for individuals, and exclusive of taxes for companies (or professional travelers). Prices and payment conditions are available at any time on the Service Provider’s website without requiring account creation.
Prices are based on travel duration cycles, from 1 to 5 days. Any extension beyond this initial duration will result in a price adjustment per additional 24-hour period.
The Service Provider does not, in principle, grant quantity or quality discounts. Should such discounts be introduced in the future, they will be made available on the website or via an annex to the partnership agreement.
The Client may contact the Service Provider for specific service requests. In such cases, the parties may agree on Special Terms of Sale annexed to the framework partnership agreement.
ARTICLE 4 – Payment Terms
The price for the Services must be paid in full and in cash at the time the order is placed (service reservation), by credit card, unless specific individual conditions are agreed and annexed to the framework partnership agreement.
ARTICLE 5 – Provision of Services
The Client’s account will be created within a maximum of 48 business hours from the request, provided it complies with the Service Provider’s requirements.
Services are delivered exclusively in writing via an instant messaging tool, “Genius Travel.io.”
As the Services are delivered via instant messaging, all exchanges are carried out exclusively in written form.
Clients acknowledge that they have the necessary skills and equipment (telephone, smartphone, computer, internet access) to access and use the applications, and that they bear all associated costs, without recourse against the Service Provider.
The Service Provider operates fully in French and English and will soon support major European languages.
Each Service requires prior preparation and organization. Any Service order must therefore be placed at least 14 days before the desired execution date. Any shorter timeframe requires validation by TravelAssist.io’s Operations department.
ARTICLE 6 – Liability of the Service Provider – Warranties
The Client is reminded that although the Service Provider is authorized to operate as a travel agency, it does not provide travel agency services as such and cannot be held liable in this respect.
The Service Provider shall not be liable for delays, suspension, or data loss attributable to the Client, nor in cases of force majeure as defined by Article 1218 of the French Civil Code.
Liability is limited to proven fault or negligence and to direct damages only, excluding any indirect damages.
To assert their rights, the Client must notify the Service Provider in writing of any defects within 48 hours of discovery.
The Service Provider will correct or have corrected defective Services at its own expense.
In any event, if liability is established, compensation shall be limited to the amount paid by the Client (inclusive or exclusive of tax depending on the Client category).
Statutory warranties apply in accordance with French law, including warranties against hidden defects and, for consumers only, legal conformity warranties as defined by the French Civil and Consumer Codes.
ARTICLE 7 – Client Obligations
The Client undertakes to provide accurate and truthful information and certifies not being subject to collective insolvency proceedings.
The Client must regularly update their registration details.
Login credentials are strictly personal and must be kept confidential.
The Client may only create and use one account.
The Client undertakes to behave courteously and lawfully when using the Services.
In the event of misconduct or non-compliance, the Service Provider may suspend or ban the Client’s account. Amounts already paid shall remain with the Service Provider as compensation.
ARTICLE 8 – Intellectual Property Rights
The Service Provider retains ownership of all intellectual property rights related to its website and concepts.
Any reproduction or use without prior written authorization is prohibited.
The Service Provider may send newsletters to the Client, who may unsubscribe at any time.
ARTICLE 9 – Right of Withdrawal
The Client has no right of withdrawal, in accordance with Article L.221-28 of the French Consumer Code, as the contract concerns services related to leisure activities provided on a specific date or period.
ARTICLE 10 – Disputes
For consumers:
Disputes shall be submitted to the competent courts under ordinary law. Clients may also resort to mediation or alternative dispute resolution.
For professionals:
All disputes shall be subject to mandatory mediation prior to legal action, conducted by the National Chamber of Mediation Practitioners (CNPM), located in Saint-Étienne.
If mediation fails or does not conclude within two months, jurisdiction is expressly granted to the Commercial Court of Saint-Étienne.
ARTICLE 11 – Contract Language – Applicable Law
These General Terms and Conditions are governed by French law.
They are written in French. In the event of translation, only the French version shall prevail.
ARTICLE 12 – Personal Data
Personal data collected is necessary for order processing and invoicing.
Data may be shared only with partners involved in service execution and payment.
Clients have rights of access, rectification, opposition, portability, and limitation of processing, in accordance with applicable regulations.
These rights may be exercised under the conditions defined in the Privacy Policy.
ARTICLE 13 – Client Acceptance
These General Terms and Conditions are expressly accepted by the Client, who acknowledges full knowledge thereof and waives the right to rely on any contradictory documents, including their own general purchasing conditions.
